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EnglishThese General Terms and Conditions of Sale govern all relations between.
• the company Arôma'plantes Siret: 81438035800014 hereinafter referred to as the company, hereinafter referred to as “the Seller”, and
• Any person placing an order on the Website www.aromaplantes.com, hereinafter referred to as "the Customer" .
Preambular
Prior to any transaction, the Customer acknowledges having read them and expressly declares that he accepts them when he clicks on the button "Validate and pay my order" accompanied by the mention "By paying, I accept the General Terms and Conditions of Aromaplantes.com without reservation and I have read my right of withdrawal”.
Seller and Customer agree that their relationship is governed exclusively by these general terms of sale as posted on www.aromaplantes.com (hereinafter referred to as the “Site”) at the time of the order.
The Seller is specialized in the distance sale of organic or ecological products or belonging to the field of well being. He sells his products exclusively by distance via his website www.aromaplantes.com, hereinafter referred to as the Site. He does not own a store outside of his website.
All products sold by the Seller are listed on the Site which is accessible to the Customer 24 hours a day, 7 days a week, all year round except in case of maintenance operations.
ARTICLE 1 – PURPOSE
The General Terms and Conditions of Sale are intended to describe the terms of distance sales of goods and services between the Seller and the Customer. They express the full obligations and rights of the Parties. The Client has the option to save them and/or print them.
The Terms apply without restriction or reservation to all products offered on the Site (hereinafter referred to as the «Products»), regardless of their nature.
In the event of a contradiction between these General Terms and Conditions of Sale and any other document appearing on the site, including the quality charter or equivalent document, the General Terms and Conditions of Sale prevail.
If any of the provisions herein are declared void as a result of a settlement or final decision of a competent court, this shall not affect the validity or binding force, the scope of the other clauses of these General Conditions of Sale.
ARTICLE 2 – GENERAL
2,1 Full legal capacity of the Client
Under the General Terms and Conditions of Sale, is a Customer any natural person, aged at least eighteen (18) years or having the authorization of the authorized person on the date of validation of his order.
It is specified for all useful purposes that any order placed on the Site must correspond to the normal needs of a household and that the sale of alcohol to persons under eighteen (18) years of age is prohibited (article L. 3342-1 of the Public Health Code).
The Customer is a consumer, that is to say, he acts for purposes that do not fall within the scope of his commercial, industrial, craft, liberal or agricultural activity.
By checking the box "I have read and accept the General Terms of Sale of aromaplantes.com without reservation and I have taken note of my right of withdrawal", the Customer acknowledges that he has full legal capacity to commit himself under the General Terms of Sale.
2.2. Identification of the Customer via a password
At the time of the first order, and in order to personalize its environment, an email address and a password must be entered by the Customer. A uniqueness check and email address is performed by the system.
In the event of loss of password, the Customer can click on the “forgotten password” and enter his email address to receive a new password at his email address.
The password is not used to make any payment. It is confidential and is requested from the Customer each time he or she logs on to the Site. It is solely responsible for its use.
2,3 Scope, opposability and duration of the General Terms and Conditions
The Customer acknowledges having read and expressly accepts the General Terms and Conditions of Sale. This acceptance is given to each order as soon as the Customer ticks the box I have read and accept the General Terms of Sale of aromaplantes.com without reservation and I have taken note of my right of withdrawal». He accepts without reservation all the stipulations provided in these Conditions.
The fact that the Seller does not invoke a clause of these General Terms and Conditions at any time, cannot be interpreted as a tacit waiver to rely on it later.
The General Terms and Conditions of Sale are those in force on the Site at the date of validation of the order by the Customer. They are valid for the period necessary to provide the goods and services subscribed, until their guarantees expire.
The Customer is responsible for implementing all technical means (computer and telecommunication) to allow him to access the Site.
2.4 Evidence
Unless the Customer provides evidence to the contrary, the Seller’s automatic registration systems are considered as proof of the nature, content and date of the sales contract.
2, 5 Modification of the General Conditions of Sale
The Seller reserves the right to adapt or modify at any time the General Terms and Conditions of Sale. In case of modification of the present, each order is subject to the General Conditions of Sale in force on the day of the order. The Client is invited to visit the Site regularly in order to keep informed of developments.
ARTICLE 3. PRODUCT AND PRICE CHARACTERISTICS
3.1. Consultation of product specifications
The Seller presents on its Site the products and services as well as their detailed description so that the Customer can take note of their essential characteristics before the final order.
At the time of placing the order, the Customer acknowledges having read the specific conditions of sale stated on screen (name price, components, weight, quantity, colour, product features, cost of services and limitation of certain categories of products) and expressly accepts them without reservation.
For all products, and in particular for cosmetic and/or health-related products, the Customer determines its choice both in view of the essential characteristics of the products, and taking into account the specificities that are personal to him. The Customer acknowledges and confirms that it is the sole judge of the relevance of the products in view of any contraindications that would be personal to him, as well as their compatibility with all other products he would use or treatments which he would be subject, so that the selection of the products ordered is made under his sole responsibility. It is the exclusive responsibility of the Client to seek advice if he does not feel sufficiently informed.
3,2 Product availability/offer validity
The offers of products and prices shown on the Site are valid as long as they are visible and available. Any product that is temporarily unavailable is indicated as such on the Site (= adding to cart is not effective).
The mere fact of adding an article in his shopping cart does not mean validation of the order.
The Seller ensures to implement all necessary efforts in order to ensure the availability of the entire range of products and services offered. However, all or part of the quantity of a product added to the cart may no longer be available at the time of validation of the order. If this is the case, the Customer is informed directly and before any payment of said order.
Likewise, all or part of the quantity of a product may no longer be available at the time of preparation of the order. If this is the case, the Customer is informed directly and will not be charged for missing quantities.
3.3. Price
The prices displayed on the Site are determined by the Seller. They do not include participation in shipping and logistics costs. The shipping and logistics costs are charged to the customer in addition. They are indicated before the validation of the final order. The amount of taxes may change in case of delivery abroad: in this case, the new amount is indicated to the Customer on the order summary page.
The price indicated in the summary of the Customer’s order is the final price. It includes the total price of the order with the detail of each product as well as the delivery and logistics costs.
Products are invoiced on the basis of the rates in force at the time of registration of orders.
The goods remain the property of the Seller until full payment of the price.
The sale of products is subject to VAT according to the terms applicable to the transaction which may differ depending on the place of delivery and the nature of the goods.
The legal change of the VAT rate applicable to an operation may lead to a change in the price including all taxes, until the order is validated.
The validation of the order by payment is deemed to accept the price including VAT of the product and the amount of VAT at the rate indicated on the order summary.
In case of an error of entry, printing or calculation resulting in a price lower than the price normally charged by the Seller, the lowest price is applied to the Customer, unless this price is clearly negligible, that is, unrelated to the actual value of the product ordered. In this case, and despite an automatic order confirmation by the Seller, said order is canceled. The Customer is informed by the Seller as soon as possible so that he can, if he wishes, proceed to a new order.
ARTICLE 4. ORDER
4.1. My account section
4,1,1 Account creation
To make purchases on the Site, the Customer must first create a customer account. This is created exclusively on the Site, either before any purchase by clicking on the link «create my account», then on «create your account», or before the payment of his first order.
To create an account, the Customer must provide his or her title, name, first name, telephone number, email address, exact delivery address (floor, city, postal code). They also provide their email address and choose a password. These items are confidential. The Customer is solely responsible for the consequences of using his account until it is deactivated. It is committed to providing truthful and truthful information. In addition, he undertakes to inform the Seller of any changes concerning said information.
This information is necessary for the management of orders and the commercial relationship between the Seller and the Customer. The Customer who does not provide all this information forgoes the creation of his account.
The Seller presents a summary of the information provided to the Customer and an email containing this information is sent to him.
The Seller is not responsible for any errors in input and the consequences that result from them (delay and/or delivery error). In this context, the costs incurred for the return of the order are borne by the Customer.
4.1.2. Account Usage
The Customer has the possibility to consult the details of his current order by clicking on «cart» and then «I access my cart».
The history of orders and invoices can be consulted at any time on the Site in the section «order tracking».
The Seller shall ensure that the contract is retained for a period of ten (10) years from its conclusion when delivery is immediate, or from the date of delivery when it is not immediate. The Seller guarantees access to it at any time to the person who signed if this person makes the request.
The Customer may access the archived sales concerning him by making a request by e-mail to info@aromaplantes.com or by post.
4.1.3. Account Deactivation
In case of non-compliance with these General Terms and Conditions of Sale by the Customer, the Seller reserves the right to deactivate, by its own right and without compensation, the Customer’s account without having to comply with prior notice, after sending an e-mail or a letter of formal notice by registered letter with acknowledgement of receipt, which remains unenforceable for thirty (30) days.
In the case of a serious and significant breach or fault on the part of the Customer, account deactivation takes place automatically, without notice, formality or compensation.
It is the responsibility of the Customer who wishes to deactivate his account to inform the Seller by e-mail or registered letter with acknowledgement of receipt addressed to the Customer Service. The Seller undertakes to deactivate the Customer’s account within a maximum of seven (7) days from receipt of this letter.
4.2. Validation of the order by the Customer
The Customer places his order in accordance with the indications on the Site. It is the subject of a summary that includes all the elements. The Customer validates it by clicking on the “I complete my order” icon. The simple act of adding a product to the cart does not mean that the order is validated. Any unvalidated order cannot be honoured.
The Seller encourages the Customer to keep a record of the data relating to his order on a reliable paper or computer medium.
4.3. Confirmation of the order by the Seller
The Seller confirms the acceptance of the Customer’s order by sending an automatic e-mail containing the essential characteristics of the ordered product, the indication of the price including tax, if applicable, difficulties or reservations relating to the order placed.
The Seller may ask the Customer for proof of identity and address. If this is the case, the order is confirmed only after receipt and validation of said documents. Any delay in the transmission of this information may affect the delivery time of the order. In the event that the Customer does not provide any of this information, the Seller reserves the right to cancel the order and proceed with the refund of the Customer. If the order confirmation deadline is exceeded, the order is cancelled.
The Seller reserves the right not to confirm the order in case of refusal of payment authorization by officially accredited bodies, non-payment of a previous delivery or payment dispute during administration, of a problem with the order received, an incomplete order, a foreseeable problem with the supply of the product or in the presence of a withdrawal or recall procedure initiated with respect to one or more of the products ordered.
The Seller reserves the right to refuse or cancel any new order of a Customer with whom a dispute exists.
In such cases, the Seller shall inform the Customer by e-mail.
The failure of the Seller to confirm the order within the time limit shall not be considered as confirmation and acceptance of the order.
ARTICLE 5. PAYMENT
The Customer explicitly acknowledges its payment obligation when validating the order. By clicking on “pay to order”, he acknowledges that the placing of an order entails payment for it, namely the price of the ordered items, as well as shipping and logistics costs. Amounts collected are not considered as a down payment or an advance.
Only the following payment methods are accepted on the Site:
5.1. Credit card
The Seller accepts Carte Bleue, Visa and MasterCard. The Customer provides the details of his credit card (card number, expiration date and cryptogram) on the day of validation of the order, payment is made following the shipment of this one (except drop).
For any first order and/or in case of random checks, the validation of the order by entering a 3D-SECURE code provided by the bank of the holder of the credit card and communicated by SMS, may be requested to the Customer to validate the payment.
5.2. Default of payment
The Customer guarantees to the Seller that the payment method used is valid and not derived from a fraudulent transaction.
In the case of an order that has not been fully or partially settled by the Customer, the Seller undertakes to inform the Customer by e-mail and ask him to remedy it.
In the absence of a response or solution before the delivery date of the order, the Seller reserves the right to refuse to make a delivery, to fulfill an order, or even to cancel all orders in progress or to suspend the Customer’s account.
The Seller is entitled to suspend any order or delivery in case of refusal of authorization by financial institutions.
5.3. Securing payment methods
All banking transactions are carried out on the Site in a secure manner.
In case of payment made fraudulently, including through stolen credit card numbers, the Seller reserves the right to transmit to the police, all information relating to the order paid fraudulently, possibly allowing the intervention of the police forces during the delivery of the order.
5.4. Invoices
The invoice is issued for each order and is not sent by e-mail but is available in digital format on the Site.
The Customer has the option to download and/or print it. They can request a paper edition from Customer Service.
The validation of the order at the time of payment is deemed to be an acceptance of the VAT payment, indicated at the time of placing the order.
ARTICLE 6. DELIVERY
6.1. General
The delivery of the order is carried out by third party transport service providers appointed by the Seller, hereinafter referred to as the Deliverer.
The products are delivered to the delivery address indicated by the Customer during the order process. He agrees to receive the products at the address indicated on the order form. Delivery means the transfer to the Customer of physical possession or control of the property.
It is the responsibility of the Customer to check the accuracy of the information entered before the order is validated (full address as described in 4.1.1 hereof). In case of an error in the details, the Seller cannot be held responsible for the impossibility to deliver the order. The delivery costs incurred for this delivery are not refunded to the Customer. The Customer may, however, contact the Aroma plantes Customer Service by e-mail info@aromaplantes.com. If the Customer’s request occurs less than two (2) working days before the date of dispatch of this order, the Seller cannot be held responsible for the non-correction of this error in the delivery address. The return of the package to the correct address is charged to the Customer.
Delivery of the products is ensured in metropolitan France, Monaco, Germany, Luxembourg, Italy, Spain, Switzerland, Belgium, Portugal, Netherlands, Andorra, Austria, Ireland, Holy See. and international
The order is delivered in one go. However, the Seller reserves the right to divide the Customer’s order into several shipments, without any additional cost for the Customer.
It is recalled that the Seller reserves the right to refuse to make a delivery or to fulfill an order from a consumer who has not paid all or part of a previous order or with whom a payment dispute would remain.
6.2. Delivery conditions
Delivery is made in the presence of the Customer or any person authorized to receive the goods. It is carried out in the limit of ownership (or co-ownership if the place of delivery is located in a co-ownership). The Deliverer is not obliged to enter the domicile of the Customer when delivering the order.
It is the responsibility of the Customer to check prior to ordering, especially with regard to the specifications of the products in terms of size, weight and volume, that they can be transported by normal access routes to the place of delivery.
Delivery by a professional carrier, the place of delivery must be accessible to vehicles provided for this purpose (commercial vehicles up to 20 m 3) and up to the limit of ownership or co-ownership. In case of unreachability by this type of vehicle, the Customer undertakes to collect the goods at a reachable pick-up point.
The Seller reserves the right to refuse orders weighing more than 30 kg.
The Seller reserves the right not to follow up an order from a Customer who cannot justify his delivery address on simple request of the Customer Service or the Deliverer.
The Customer agrees to prove his identity in case of request by the Deliverer, by an official valid ID and communicating, if necessary, the order number.
In the event that the Customer is unable to receive the order himself, it is his responsibility to mandate a third party with a power of attorney and photocopy of the identity card of said Customer.
No request for delivery of packages can be honored if the above conditions are not met by the Customer.
In the event of delivery to the Customer’s place of work, the Deliverer does not have access to the premises, the Customer takes all necessary precautions so that the Deliverer can hand over the order and the Customer can receive it.
The Seller cannot be held responsible for the delivery of the order to a third party present at the delivery address declared by the Customer when validating the order.
The delivery of two (2) or more orders to the home of the same Customer (people living under the same roof), on the same day, on the same delivery slot or on a different delivery window than that chosen for the first order gives rise to the invoicing of as many packages home delivery, unless otherwise agreed by the Customer Service of the Seller.
Upon delivery of the order to the Customer at the address indicated and after the signature of the delivery note by the Customer, the Seller has fulfilled its obligation to deliver. The Seller thus declines any responsibility in case of loss or subsequent theft.
Following an unsuccessful presentation at the Customer’s home, due to his absence, the order is put in relay.
6.3. Delivery costs
The delivery costs are calculated automatically and indicated at the time of choosing the delivery method.
The amount of shipping costs is variable depending on the amount of the cart and the place of delivery.
6.4. Receipt of products
The delivery time is indicated to the Customer when placing his order and before validation of it. The delivery date depends on the availability of the products (which may vary depending on each product) and the chosen mode of delivery.
The Customer has two (2) delivery methods, namely delivery to a relay point or home.
6.4.1. Delivery at a Relay Point
In the case of a delivery at a relay point, the Customer is notified of the arrival of his package by e-mail from the relay chosen by the Customer.
When withdrawing his order, the Customer is asked to check the general condition of his package before signing and in case of damage to refuse it. However, if the merchant refuses to open the package at the drop-off point, the Customer is requested to report the incident by e-mail to info@aromaplantes.com within 72 hours of receipt of the package. The Customer indicates the order number concerned and attaches a precise description of the condition of the package or the damaged product.
The packages are available to the recipient for a period of 10 to 14 days depending on the relay. Packages that are not collected at the end of this period are returned to the Seller.
The return of the order to the Seller due to non-withdrawal by the Customer, within the indicated time limits, causes the cancellation and refund of said order to the Customer. In this case, the amount of the return costs is deducted from the amount refunded to the Customer. The amount retained will be the same as the delivery charges due for the order not withdrawn. The Seller nevertheless reserves the right to adapt the amount of these fees according to the size, weight, geographical area and nature of the order not withdrawn by the Customer. The amount that will then be applied will be the price actually paid by the Seller to its carrier (which can be between 6 € 50 and 100 €).
In such a case, if the Customer wishes to benefit from his order, it is necessary to proceed to a new order. The Customer bears the delivery costs related to this new order.
6.4.2. Home delivery
The Customer may choose delivery by courier at the address indicated by the Customer when placing his order. Delivery is made with or against signature.
If the Customer is not present at the time of delivery, a notice of passage is left to the recipient indicating a new delivery date or information regarding the delivery of the package.
Upon receipt of the package, the Customer checks the condition of its package before signing the delivery note and may refuse any damaged package or product by noting on the delivery note «refusal for damage». However, in the event of the carrier refusing to let the Customer open the package, or if the package has been handed over to a third party, the Customer is invited to report the incident within 72 hours by e-mail to info@aromaplantes.com. It indicates the order number concerned and attaches a precise description of the condition of the package or product damaged.
The Customer agrees to be present at the delivery address indicated on the day of delivery. He agrees to sign the delivery note presented by the Deliverer on which he makes any precise and concise handwritten reservation regarding the delivered products.
In case of absence of the Customer during delivery, the Deliverer is able to drop off the package at a relay point near the Customer’s home.
The delivery note may be a paper document or an electronic medium retained by the Seller as proof of delivery. By signing the delivery note, the Customer acknowledges that he has received his order. The list of items actually delivered is available on the invoice for six (6) months to download from the www.aromaplantes.com section of my account.
6.5. Dispute management and returns
In case of dispute, the original packaging must be kept until the dispute is resolved. The Seller advises the Customer to inform the Customer Service within a maximum of 24 hours from delivery.
In case of an incident during delivery, the Customer is invited to contact the Seller’s Customer Service to indicate the damage occurred during delivery. The Seller recommends that the Customer confirm, within 24 hours, the incident by e-mail to info@aromaplantes.com. To this end, the Seller’s Customer Service will contact the Customer to establish possible terms of repair of the damage.
The Seller undertakes to respond to all requests or complaints within a maximum of ten (10) days from the date of receipt.
6.6. Delivery time
Except in case of force majeure, fortuitous event or caused by a third party, the Seller respects the delivery deadlines indicated to the Customer when placing the order. In the event that the deadlines cannot be met, the Customer is automatically informed by the Seller, by any means, including e-mail, SMS or telephone.
In case of delay in delivery, the Seller suggests to the Customer to notify him of this delay by contacting the Customer Service so as to agree together on the best solution.
ARTICLE 7. RETENTION OF TITLE AND TRANSFER OF RISK
It is agreed that the products delivered and invoiced to the Customer remain the property of the Seller until full payment of their price.
The default of payment may lead to the claim of the products by the Seller. The above provisions do not prevent the transfer, to the benefit of the Customer, of the risks of loss or damage of the products, as well as of any damages that they may cause.
ARTICLE 8. RIGHT OF WITHDRAWAL
8.1. The right of withdrawal
Article L. 221-18 of the French Consumer Code states that the consumer has a period of fourteen (14) days, from receipt of the products, to exercise his right of withdrawal from the contract concluded at distance without having to justify his decision.
The Customer notifies the Seller of its decision to withdraw by sending him the withdrawal form.
8.2. Return conditions of products
The Seller recommends that the Customer return the product or products subject to withdrawal to the Seller without undue delay and no later than fourteen (14) days after the date of communication of its decision to withdraw.
The return of the product or products is made in their original packaging (s), in good condition, accompanied by all accessories and documentation. They must be accompanied by the invoice and the duly completed withdrawal form.
The Seller also recommends that the Customer returns the product with its original packaging in a package provided for this purpose, not allowing the identification of the product (postal parcel, bubble envelope, craft paper...).
The Seller recommends that the Customer return the products by registered parcel with receipt request to the following address: AROMA PLANTES - route du mont Ventoux – 84390 SAULT FRANCE.
The product or products must/must be in perfect resale condition. Any incomplete or damaged product by the Customer due to manipulations other than those necessary to establish its nature, characteristics and proper functioning will not be refunded. The Seller recommends that the Customer indicate the invoice number to which the products relate and the return number on the package.
The Customer bears the full costs of return in case of exercise of its right of withdrawal.
8.3. The reimbursement
In the event of the exercise of the right of withdrawal by the Customer, the Seller is obliged to refund the total amount paid by the Customer no later than fourteen (14) days from the date of collection of the products or until the Customer has provided proof of shipment of these products. The date chosen is the first of these facts.
The Seller will refund using the same payment method used by the Customer for the initial transaction, unless the Customer expressly consents to a different payment method proposed by the Seller.
A product that has received a promotional benefit will be refunded at the price actually paid by the Customer.
It is recalled that the Customer bears the full costs of return in case of exercise of his right of withdrawal.
8.4. The exclusions from the right of withdrawal
In accordance with article L. 221-28 of the Consumer Code, any right of withdrawal is excluded, especially for products that may deteriorate or expire quickly (fresh products, products taken out of the cold chain...), as well as for hygiene products that have been unsealed by the Customer and cannot be taken back for reasons of hygiene or health protection (razors, toothbrushes, etc.).
ARTICLE 9. GUARANTEES
9.1 Legal guarantees due by the Seller
9.1.1 Recall of legislative texts
The Seller undertakes to deliver to the Customer a good or service in accordance with his request.
The Customer may, in any case, for tangible goods and/or a good containing digital elements, avail itself of the legal guarantee of conformity mentioned in articles L. 217-(at the address mentioned in article 10)3 and following and articles L. 224-25-12 and following of the Consumer Code, the legal guarantee of hidden defects referred to in articles 1641 to 1649 of the Civil Code.
9.1. Implementation of the legal guarantee of compliance
To ensure the legal guarantee of conformity, the Seller will inform the Customer about the practical modalities for returning the goods if its compliance cannot be achieved at the place where the goods are located.
If the goods can be returned by post, without causing major inconvenience or disproportionate costs to the Customer in relation to its value, the Customer sends this good to the Seller by this means. Products returned by post must be in a packaging that allows transport in good conditions. In this case, the costs of returning the product will be refunded to the Customer on the basis of the invoiced rate and upon presentation of supporting documents.
If the goods are to be returned by transport (excluding postal services), the Seller will directly pay for the terms and costs of this transport.
9.2. Commercial Warranty
In addition to the legal guarantees due by the Seller, certain products benefit from a commercial guarantee that may be granted either by the manufacturer of the product or by the Seller. When the warranty is granted by the Seller, it is clearly specified in the Product Sheet or on the product warranty voucher.
The warranty is effective from the date of delivery of the product (on the date of collection if the product is picked up in a store or on the date of delivery of the product if the product is delivered to the home by the Seller or on the date of its commissioning if it is carried out by the Seller).
The scope and duration of this warranty differ between products and brands. The Seller therefore invites the buyer to carefully consult the instruction leaflet provided with the products and the exact terms of the warranties that the products may be accompanied by.
Unless otherwise specified on the product, the commercial warranty applies only in metropolitan France (including Corsica and Monaco).
Compliance with the provisions of the warranty contract presupposes that the buyer honours its financial commitment to the Seller and uses the device in a normal and continuous manner, in particular in accordance with its instruction manual.
The device must not be used for commercial, collective or professional use.
Any limitation in the manufacturer’s warranty will be imposed for the application of the Seller’s commercial warranty, which may not go beyond that of the manufacturer.
In the event of a breakdown or malfunction of the product, the Seller’s commercial warranty covers replacement of defective parts and labor. All products benefiting from a commercial warranty granted by the Seller must be deposited in one of the Seller’s service centers located in metropolitan France, unless otherwise stated on the invoice or on the product notice.
When the repair cost is higher than the replacement value of the device or if the device is not repairable, the Seller may replace the defective device with an equivalent product that has functionality equal to or better than the original product. The replacement equipment will be a new or refurbished product. Only the technical characteristics of the original product will determine the choice of the replacement product, regardless of the value of the original product.
For repairs requiring high-tech, no third party not approved by the Seller or the manufacturer must repair the device (except in cases of force majeure or prolonged failure of the Seller).
These terms and conditions do not replace but supplement the terms and conditions for compliance provided by the aforementioned legal guarantees.
Not covered:
• Accessories and parts whose gradual and progressive wear requires replacement, replacement or periodic maintenance, such as: filters, batteries, batteries, presentation parts, lamps, spark plugs, overhead projector lamps, lamps video projector, tires, cables, blades, knives, belts, chains, thrower, brake pad etc...
• Failures and breakdowns caused by incorrect operation or resulting from misuse, poor or defective maintenance or non-compliance with the manufacturer’s instructions;
• Damage resulting from negligence, defective installation or not in accordance with the manufacturer’s specifications or carried out by the Buyer or a third party not approved by the Seller.
• Changes to the original characteristics of the device;
• Damage resulting from fire, accidents, water damage, oxidation, lightning, explosions and generally from use which is detrimental to the proper conservation of the appliance;
• Damage from external elements (foreign bodies, insects, rodents, etc.);
• Blows, shocks, scratches ;
• The irregular aging of the LCD screen, LED OLED (...) due to still images.
ARTICLE 10. CUSTOMER RELATIONSHIP
For any questions, information or complaints, the Seller’s Customer Service is at the Customer’s disposal
• by phone at 04.9064.14.73
• By email: info@aromaplantes.com
• By post to the following address: AROMA PLANTES, Route du mont Ventoux -84390 SAULT – FRANCE
ARTICLE 11. PROTECTION OF PERSONAL DATA
Who processes your data?
The company AROMA PLANTES, Société par Actions Simplifiés with a capital of 5,000 euros and registered in the Avignon Trade and Companies Register under the unique identification number 814 380 358, whose registered office is Route du mont Ventoux – 84390 SAULT France processes the data collected about you, and is responsible for the processing of personal data for any collection of data concerning you in connection with the services offered by AROMA PLANTES.
For what purposes do we collect and process your data?
AROMA PLANTES collects and processes your data for the purposes listed below and detailed below:
In the first place, they are used for the needs of customer relationship management and to allow us to better interact with our customers, optimize the user experience or respond to requests and possible complaints from our customers.
These treatments include:
• The possibility to create an account,
• The management of your consents and authorisations regarding the use of your personal data, in particular for sending newsletters and commercial requests by electronic means,
• Allow you to benefit from the services of AROMA PLANTES, order products and services, track your orders and their invoicing, subscribe to newsletters, etc.
• Recognize your customer loyalty, as long as you have wished to indicate it to AROMA PLANTES, and if this information is requested. Being recalled here the use of your personal data by the loyalty program AROMA PLANTES are subject to specific terms of use for the loyalty program.
• Collecting your comments and feedback;
• The management of communications and the follow-up of our exchanges in particular in the context of possible disputes (especially via customer service accessible for example by phone, by instant messaging type chat. These exchanges can be recorded for the purpose of improving the service),
• Managing your requests related to the exercise of your rights, in particular access, rectification and opposition, which you benefit from under the personal data regulations;
• Managing the risk of fraudulent use of your data or services to which you have access via AROMA PLANTES; depending on the results of the checks carried out, AROMA PLANTES may take any measures it deems useful to secure your data and our information systems used for the purposes of using AROMA PLANTES, as well as to defend its interests. If necessary, these measures may lead to the suspension of your access to AROMA PLANTES and your online account
• The management of product recalls initiated by suppliers or the sending of various related information or documents;
• To prepare analyses or statistics in response to inquiries or requests from public interest bodies, or administrations, or administrative or judicial authorities (example in case of food risk),
• To trace and administer the evidence that AROMA PLANTES must report in application of its legal or regulatory obligations or for purposes related to the management of the litigation (eg necessary evidence regarding the exercise of your rights, evidence relating to your orders)
• Managing any disputes, including those related to the recovery of sums you may owe us, and managing payment incidents,
• To comply with our legal or regulatory obligations applicable to the activity of AROMA PLANTES (e.g.: to respond to requests from the tax authorities).
• Your data may also be used to carry out commercial prospecting operations or studies aimed at improving customer knowledge and the services that AROMA PLANTES can offer its customers. Your data may be used, in accordance with the authorizations required, if necessary, that you have given us:
• To send you promotional messages or advertisements, personalized or not, by post or electronic means including mobile notifications, depending on your profile,
• To analyse your use of the Services (including your online browsing and email reactions), so that we can get to know you better, to appreciate the interest of the Services offered and the messages we send you, and to offer you offers, content and services adapted to your profile; these analyses will be carried out in compliance with the authorizations you have given us, especially in the case of the use of cookies or other tracers.
• For the commercial prospecting operations related to profiling and which are based on the consent of the data subject by processing, the latter may withdraw its consent at any time, on the understanding that this will not call into question the lawfulness of the processing carried out before such revocation.
• Your data may be used for the technical operations related to the processing of your personal data, for the purposes set out herein. This includes:
• the technical operations related to address adjustment;
• Assigning a digital identifier linked to your data, so that we can interact with you via various digital communication media (websites and mobile applications, social networks) including to send you targeted advertising,
• these technical, organisational or cybersecurity operations related to the detection of anomalies and the security of your data as well as our information systems from which your data are processed.
• Why are your personal data processed?
• Your data may be processed for one or more of the following reasons:
• because this is necessary to provide the services of AROMA PLANTES.
• as part of the agreement you may have made, for example to allow us to communicate with you about our offers and products or those of third-party advertisers;
• in respect of the interests, freedoms and fundamental rights of the people registered to AROMA PLANTES services because it is necessary to allow us or our partners to pursue our legitimate interests such as customer loyalty, to manage our relationship with our customers in an optimal way, to know them better and to promote our products and services to them or to fight against fraud and ensure our defence in case of litigation.
What data do we collect?
• The data processed in the context of AROMA PLANTES are derived from:
of your registration: data on the subscription form such as your name, surname, date of birth, contact details, email address;
• The use of AROMA PLANTES services such as your purchases, whether they are made directly with AROMA PLANTES: data to identify and authenticate you (log-in, IP address), those related to purchases, the places and times of ordering and purchasing, your browsing path on the site, the dates and times of consultation of the site, location data;
• Websites and mobile applications published by third parties to AROMA PLANTES: information relating to the navigation or advertisements that are addressed to you;
• These social networks such as facebook, linkedin, twitter; Indeed data exchanges may occur between AROMA PLANTES and social networks, when you are connected to the social network facebook on your computer and you visit a page of the AROMA PLANTES website. Similarly, if you click on the twitter button of a page of the AROMA PLANTES website, twitter will collect this information. If you do not want such exchanges, we recommend that you log out of social networks before visiting the AROMA PLANTES website.
• Data about you may be transmitted to us by third parties, such as your postal or e-mail address, profile data, which will integrate our databases. These third parties have collected your data in a fair manner and obtained any consent required before any transmission to AROMA PLANTES.
• We may have data from open data.
With the exception of data from open data, other data is not publicly available.
Data may be collected directly from you or through the use of AROMA PLANTES services or from other entities of the group or possibly from our partners or third parties.
The data collected is essential to allow AROMA PLANTES, their service providers and/or partners to provide the services of the services offered through AROMA PLANTES, to enable us to better know you and interact with you, to offer an easy relationship with the AROMA PLANTES ecosystem, or to send you, us or our partners, content adapted to your profile and your interests.
User-generated content
We love to have your feedback, be inspired and especially we know that the best place to give your opinion is you! That’s why with the #yesaroma plants, through the Flowbox platform, we want to highlight and share your content on our website for marketing purposes.
How does it work?
You agree to share data related to publications: photo, username/pseudonym;
You warrant to hold all image rights / permission to image rights of the persons appearing in the photo;
Unlimited duration except under your request: your content may be removed;
The use of #yesaroma plants does not send the image immediately on our site, it is first evaluated and then validated by our AROMA PLANTES teams.
Who will likely access your data?
To achieve the purposes described above and within the limits necessary to pursue these purposes, your data may be transmitted to all or part of the following recipients:
• Persons authorized by the services concerned within the company AROMA PLANTES (ex: marketing, research and analysis, consumer panels, customer service, litigation, accounting and tax matters or information systems and security);
• To payment providers and recovery service providers for any sums you may be liable for,
• The AROMA PLANTES service providers and subcontractors (e.g., computer service providers, advertising service providers);
• The advertisers or partner brands, but in this case these do not have access to your data either directly or indirectly and only data related to your profile without it being possible to identify you directly or indirectly, can be used for these advertisers
• administrative or judicial authorities, where applicable in the context of compliance with our legal obligations or to enable us to ensure the defence of our rights and interests.
Limitation of the retention period of your data
The data collected about you will be kept for the time necessary to fulfill the above purposes, plus the time limit of the legal prescription.
Thus, as a main purpose, your account data (registration) will be kept for the duration of your membership. They may then be stored and processed for 3 years after the last contact from you, to allow us to send you commercial requests.
The data concerning you may be retained for a longer period of time in accordance with specific legal obligations or in view of applicable statutory limitation periods. For example, data may be retained during:
• 6 years for tax documents;
• 10 years for accounting documents;
• The duration of the litigation and until the remedies have been exhausted.
How is your data secure?
The company AROMA PLANTES takes into account, the nature of personal data and the risks presented by treatments, to implement technical measures, appropriate physical and organizational measures to preserve the security and confidentiality of personal data and prevent it from being distorted, damaged or accessed by unauthorized third parties.
The AROMA PLANTES company selects subcontractors or service providers that offer guarantees in terms of quality, security, reliability and resources to ensure the implementation of technical and organizational measures including processing security. The subcontractors and service providers undertake to respect at least the same levels of confidentiality as those of AROMA PLANTES.
Are your data processed outside the European Union?
The different categories of data collected and processed may be transmitted to service providers located in countries outside the European Union such as Morocco, In the context of IT services or data exploitation in connection with social networks.
To secure transfers outside the European Union, our subcontractors sign with AROMA PLANTES for example either standard clauses defined by the European Commission in order to control flows, either subject to binding internal rules by the authorities that control the protection of personal data, or are located in a country with legislation providing adequate protection.
What are your rights?
In accordance with the regulations on the protection of personal data, you have a right to information as well as a right of access, rectification, erasure (unless they are necessary for the performance of our contract, or are required by us to comply with our legal obligations or to establish or exercise our rights) related to the data concerning you, as well as the right to define guidelines regarding the fate of your data after your death. It is hereby specified that under the right of access, AROMA PLANTES may request payment of reasonable fees based on administrative costs for any additional copy of the data to that which will be communicated to you.
You also have the right to obtain a limitation of processing and the right to portability of the data that you may have provided, which will apply in certain cases. You may also request to exercise your right of objection on grounds relating to your particular situation, to processing personal data concerning you when the processing is based on the legitimate interest of the controller, including profiling. In the event of exercising such a right of opposition, AROMA PLANTES will cease processing unless there are legitimate and compelling grounds for processing that prevail over the interests and rights and freedoms of the data subject or for the establishment, the exercise or defence of a legal right. You can also object to any processing related to the prospecting (including profiling related to such prospecting), or withdraw your consent at any time, for cases where it would have been requested from you (the withdrawal of your consent will not affect the lawfulness of the processing carried out before the withdrawal of consent)
AROMA PLANTES wishes to inform you that the non-disclosure or modification of your data may have consequences in the processing of certain requests within the scope of the execution of the services and that your requests under the exercise of the rights will be Stored for tracking purposes
The communication of specific instructions post-mortem and the exercise of your rights are made by e-mail to info@aromaplantes.com or by post to Aroma plantes, route du mont Ventoux – 84390 SAULT France, Specifying the information that establishes your identity.
In the event that we are unable to respond to your requests in a manner that satisfies you, you may also lodge a complaint with a supervisory authority (in France the CNIL 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07. Tel: 01 53 73 22 22).
Data Protection Officer: you can contact for any questions regarding the processing of your personal data: Aroma plantes - Data Protection Officer – route du mont Ventoux – 84390 SAULT France.
To learn more about the processing of your personal data by Aroma plantes and your rights, please consult our Privacy Policy.
ARTICLE 12. MANAGEMENT OF COOKIES
12,1 The use of cookies when you visit our Site
To enable the customers of the Site to benefit from the services offered by the Site such as consultation, registration for the services offered, video playback, etc.. The Site uses cookies to optimise its use and personalisation (including personalisation) according to the user.
Unless the Customer decides to disable cookies, it accepts that the Site can use them. You can deactivate these cookies at any time and for free from the options of deactivation that are offered to you and recalled below, knowing that this may reduce or prevent accessibility to all or part of the Services offered by the Site.
12.2. Cookies: definition and usefulness
When the Site is consulted, information relating to the navigation of the Customer’s terminal (computer, tablet, smartphone, etc.) on the Site may be recorded in text files called "Cookies", installed on its browser. Cookies will be used to recognize your browser for the duration of validity of the cookie concerned.
Only the issuer of the cookie concerned is likely to read or modify the information contained therein.
Some cookies are essential for the use of the Site, others allow to optimize the use of the Site and personalize the contents displayed, so cookies allow:
• To measure and analyze the traffic and use of the Site, its sections and services offered, allowing us to carry out studies and improve the interest and ergonomics of the Site and the Seller’s Services,
• To remember the Client’s browser display preferences (language used, display settings, operating system used, etc.) and adapt the presentation of the Site during its visits, according to the viewing or reading hardware and software that is used for navigation on the Site.
• To store information relating, for example, to a form that the Customer has filled out or to a service (registration, access to your account) or an information that he has chosen (services subscribed, content of his cart).
• To allow the Customer to access reserved areas of the Site or the Seller’s Services, such as your personal account, using identifiers or personal data concerning the Customers previously communicated, allowing the user to access personalised content, if applicable,
• Implement security measures,
• Limit the number of advertisements displayed,
• To adapt the advertising content inserted on the Site to its interests and, possibly, with a connection to a locality (ex: list of nearest stores),
• To adapt and send the Customer personalized advertisements that are specifically aimed at him by electronic prospecting or by posting on your terminal within advertising spaces containing cookies that the Seller issues. This is thanks to the personal data that the Customer communicates, in particular when registering or accessing one of the Seller’s services and using them, to which are associated the Cookies that the Seller issues.
• When the Customer accesses a third-party website containing advertising spaces displaying one of the Seller’s advertisements, this advertisement may be addressed to the Customer via the recognition of one of the cookies that the Seller previously placed on his browser. These cookies can be set by the technical service providers and used.
12.3. Cookies placed by a third party on areas of the Site
The Site may contain cookies issued by third parties (communication agency, audience measurement company, targeted advertising provider, etc.) allowing them, during the validity of their cookies:
to collect browsing information related to the browsers that consult the Site,
to determine the advertising content that may correspond to the Customer’s interests in order to target advertisements to him, in light of his browsing history collected by the third party.
At any time, the Customer can prevent the collection of information about them via these third-party cookies by clicking on the corresponding links (see article 12.6. Management and use of cookies).
The issuance and use of Cookies by these companies are subject to their own terms of use.
12.4. Cookies embedded in third-party applications on the Site or Services
The Seller may include on its Site computer applications from third parties, that allow it to share content of the Site with other people or to make known to those other people the Client’s consultations or his opinions regarding any content of the Site. This is particularly the case of "Share" and "I like" buttons from social networks such as Facebook, Twitter, Instagram, LinkedIn etc.
The social network is able to identify the Customer through this button, even if the Customer did not use it when visiting the Site. This type of application button may allow the social network concerned to track the navigation on the Site, solely because the account in the social network is activated on the browser (open session) of the Customer during its browsing on the Site.
The Seller has no control over the process used by social networks to collect information related to the Customer’s navigation on the Site and associated with the personal data they have. The Seller recommends that the Customer consult the conditions of use of its data on these social networks to know the purposes of use, including advertising, browsing information they can collect through these application buttons. The Customer should ensure that the conditions of use of these social networks may allow him to frame and restrict the use of his data by these social networks, in particular by configuring his user accounts with them.
12.5. Sharing your device with others
If the Customer’s terminal is used by several people and when a same terminal has more than one navigation software, the Seller cannot be sure that the services and advertisements intended for the Customer’s terminal correspond to its own use of this terminal and not to that of another user of this terminal.
Sharing with others the use of your terminal and configuring your browser settings regarding cookies, are the Customer’s free choice and responsibility.
12.6. Management and use of cookies
The Customer can manage and modify the use of cookies at any time according to the possibilities mentioned below.
The settings made by the Customer may change his browsing on the internet and his conditions of access and use of certain services of the Site that require the use of cookies.
The Client can manage its cookies:
from its browser, or
interprofessional platforms, or
When offered from a link in the list below.
Warning: the account of the Customer’s unsubscription is based on a cookie. Therefore, if the Customer deactivates all cookies on his terminal or changes the terminal, the Seller will no longer know that the Customer has chosen this option.
Management of cookies from the browser software: the Customer can configure its browser software so that cookies are saved in its terminal or are rejected, either systematically or according to their issuer.
To find out the terms applicable to the management of cookies stored in the browser, the Customer is invited to consult the help menu of your browser and the section «Your traces» of the CNIL (French National Commission for Information Technology and Freedoms) Site http://www.cnil.fr/vos-libertes/vos-traces/les-cookies/.
ARTICLE 13. INTELLECTUAL PROPERTY
The texts and graphic elements, their assembly in the Site, and the Site itself are the exclusive property of the Seller and are protected under the applicable copyright law. The logos, distinctive signs of the Seller are protected under trademark law.
Any deterioration of the elements present on the Site or the Site, as well as, in the absence of express permission, any reproduction, downloading, copying, modification, commercial use, All or part of the various elements of the Site are prohibited and expose its authors to prosecution.
The General Terms and Conditions of Sale do not permit any reproduction, modification or commercial use of the various elements of the Site.
By accessing this Site, the Seller grants a license to use it under the following conditions:
a private, personal and non-transferable right of use on the content of the Site or any of the elements that compose it,
a right of reproduction for storage for reproduction on a single-screen, in one copy, for back-up or hard copy,
any use of documents from the Site must mention their source.
Any other use is prohibited, including commercial uses, network use, repeated and systematic extraction of site elements in contravention of the provisions of the Act of 1 July 1998, concerning the legal protection of databases.
Any use of the Site in contradiction with the provisions of this article is a crime of counterfeiting, for which the person who committed such crime («Infringer») may be required to answer. Civil and criminal sanctions may be imposed against any infringer.
ARTICLE 14. LIABILITY
14.1. General
The product detail sheet is the only source of contractual information.
The Seller may disclaim all or part of its liability by providing evidence that the non-performance or poor performance of the contract is attributable either to the Customer, or to the unforeseeable and insurmountable fact of a third party to the contract, or to a case of force majeure (as defined in Article 15 hereof).
The failure of one of the Parties to avail itself of a default by the other Party in any of the obligations referred to herein shall not be construed for the future as a definitive waiver of the non-defaulting Party’s obligation.
14.2. Operation and use of the site
The Seller is only bound by an obligation of means with regard to the operation and continuity of the Site. The Seller cannot guarantee that it will operate without interruption.
The Customer accepts that the Seller cannot be held responsible for interruptions or slowdowns of the Site or damages related to:
• To the intrusion or fraudulent maintenance of a third party on the Site, or to the illegal extraction of data, despite the implementation of security means in accordance with current technical data, in view of known security techniques
• A disruption of the supply of electricity or transmission lines due to public or private operators;
• The speed of access to the Site, in particular from other websites, the speed of opening and viewing the pages of the Site, external slowdowns, suspension or inaccessibility of the Service,
• The fraudulent use by the Customer or third parties of all information made available on the Site,
• Acts due to force majeure, an administrative authority or acts of third parties, as defined by the case law and in particular the public or private Internet network which may result in the suspension or termination of the Service,
• If the service offered by the Site is incompatible or malfunctions with certain software, configurations, operating systems or equipment that you use.
The Customer is solely responsible for the use of the service offered by the Site and the information or content to which it accesses.
The Site reserves the right, without notice or compensation, to temporarily or permanently stop a service or all services offered from the Site.
The Client is responsible for protecting its technical equipment, in particular against any form of contamination by viruses and/ or attempted intrusion and to make all backups of its data, the Site cannot be held responsible.
The Site reserves the right to make any modifications and improvements it deems necessary or useful.
The Site may contain hypertext links to other websites, which are subject to their own rules of use and in particular regarding the use of the Customer’s personal data. The Client is advised to read the rules for using these sites and in particular those applicable to his personal data. The Site does not make any commitment regarding these other websites to which the Customer may have access via the Site, in particular with regard to their content, operation, access to these sites and the use of their personal data by them.
The creation of hyperlinks, deep or not, to the Site is strictly prohibited.
14.3. Illegal Content/Good Morals
Any action by the Customer that would be intended to restrict or prevent another customer from using or taking advantage of the Site is strictly prohibited. The Seller reminds that the Customer may only use the Site for lawful purposes and that it is forbidden to publish or transmit through the Site any illegal, harmful, defamatory, pornographic, hateful, racist or otherwise offensive to human dignity. If the Seller is informed of the presence of illegal content on the Site, it will be entitled to immediately remove the content. The Seller also reserves the right to take all necessary measures to enforce its rights. The Seller is entitled to carry out electronic monitoring of the posted documents and public areas of the Site to verify their compliance with the above requirements.
It is also prohibited to collect or store personal information about other customers.
The Seller reserves the right to not fulfill orders that violate public order or morality.
ARTICLE 15. FORCE MAJEURE
Events of force majeure are those which, being unpredictable and irresistible, make it absolutely impossible to execute the contract of sale under the conditions provided.
All events of force majeure, defined by the regulations and case law, constitute a cause for suspension or extinction of the Seller’s obligations if the event lasts longer than one (1) month. The Seller shall not be held responsible for the non-performance of the contract concluded in case of occurrence of any of the above-mentioned events.
ARTICLE 16. APPLICABLE LAW/CLAIMS, MEDIATION AND DISPUTES
The General Conditions of Sale are subject to French law, unless otherwise provided by law.
In case of disputes, the Customer may first contact the Seller’s Customer Service to seek an amicable solution.
After prior written representations from consumers to the Seller, the mediator’s service may be seized for any consumer dispute that has not been settled.
In the absence of an amicable agreement between the Parties, the dispute will be submitted to the French courts, unless otherwise provided by law.
(Updated 13/01/2025)